COVID-19 ENERGY ASSISTANCE PROGRAM
Covid-19 Energy Assistance Program (CEAP) for Residential Customers
The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistnce Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).
CEAP is a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.
The eligibility criteria have been updated so that more customers may qualify for CEAP. The updates include a removal of the provision that the applicant must be in receipt of CERB or EI benefits on March 17, 2020 (the requirement now is that the applicant be either in receipt of CERB or EI benefits at any point after March 17, 2020). In addition, customers who made partial payments on their bills prior to March 17, are no eligible to apply for CEAP.
Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they are determined to meet the new eligibility criteria.
CEAP funding is limited, Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.
Contact us for further details regarding updated eligibility requirements, credit amounts and how to apply, or visit oeb.ca/ceap
Eligibility Requirements - Updated
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:
1. The customer has an account with a utility or a USMP. Only the customer who is the account holder can submit an application for CEAP.
2. Customers may qualify if (before March 17) they:
- did not have any overdue amounts on their electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency or
- made at least partial payments on amounts overdue prior to March 17, 2020.
The customer (after March 17) failed to make complete payment for the electricity and/or gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
- If the customer made partial payments on their bills (including payments made under an arrears payment agreement for amounts owing after March 17, 2020), they may still qualify for CEAP.
3. The customer or customer's spouse or common-law partner received the Canada Emergency Response Benefit (CERB) or Employment Insurance (EI) at any point after March 17, 2020.
The customer is required to confirm that this is the case on their CEAP application form.
4. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.
In the case of a natural gas customer, the customer has not received emergency financial assistance for their natural gas bills under LEAP in 2020.
CEAP Benefit Amounts
Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.
The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use on of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.
Natural gas customers may qualify for half of the natural gas charges that are overdue on the date of their application, up to a maximum of $160 for Northern Ontario, or up to a maximum of $80 elsewhere in the province. Northern Ontario is defined as Enbridge's Union Gas North West or North East rate zones.
How to apply
You can apply for CEAP through your electricity or natural gas utility or USMP. Each may have a unique approach for application in-take.
The CEAP application form is available on distributor and USMP websites and will be sent directly to any small business or registered charity customer that requests it. At a minimum, customers can apply for CEAP by email or mail. Some distributors and USMPs may also have the capacity to allow their customers to apply online, or by phone. Contact your distributor or USMP
Pike Lake Golf Centre Limited is a unit sub-meter provider (USMP) and has made the application form available on our website (linked below) or will mail to your primary address on file. Blank copies of the application will also be available for collection at the Main Office at Pike Lake.
Unit P-01, 9625 Pike Lake Road,
RR#3, Clifford, ON
Distributors and USMPs are expected to process applications in the order in which they are received.
CEAP funding is limited. Submitting an appliction for CEAP does not guarantee funding.
For more information or to determine if you are eligible for CEAP, contact us at firstname.lastname@example.org or 519-338-3010 ext. 245 or visit oeb.ca/ceap.
Covid-19 Energy Assistance Program (CEAP) Application Form:
Right-click the application form link below, and select "Save link as" to save to your computer.
Ontario Electricity Support Program
There's Help for Low Income Households
Beginning in 2016, lower income households may qualify for a credit to be applied directly on each electricity bill through the Ontario Electricity Support Program (OESP). The amount of the credit will depend on how many people live in your house and your combined household income. For more information on eligibility or how to apply please visit OntarioElectricitySupport.ca